Our rooms are NOT locked! Players will be metaphorically “locked” in a room, and in order to fully enjoy the game it is recommended that players remain inside the room throughout the allotted time. However, for safety reasons the doors are accessible throughout the game, and players may leave the room if really necessary, but the countdown timer will continue for the rest of the players. Each room will be constantly monitored by CCTV and a dedicated member of our staff to ensure your safety and the safety of others.
Is the activity physically strenuous?
Escape rooms require brain power, not physical strength. At most, the activity will involve some squatting down to look or move under an object to get a closer look at something. No climbing or heavy lifting is required.
Will I have to play with strangers?
No once you have booked a room for the number of people you require the room is yours, no other people can book the same room at the same time.
Will we be given hints during the game?
Yes. Staff will provide your team with hints as needed and/or upon request. The first three hints you ask for are "free" hints and will cost you no time penalty, however for every hint you ask for after the "free" hints, 1 minute will be deducted from your time.
What happens if we don’t escape in time?
Escape rooms are challenging, so many players get close, but do not escape in time. At the end of the allotted time, the room will be "unlocked" and the solution explained. All we ask is that you please keep the solutions confidential so you do not spoil the experience for future players.
Do I need a reservation to enjoy an escape room experience?
Yes, a reservation is necessary. Players must book online and pay in full at the time of booking. It is recommend that players book as far in advance as possible to ensure their desired date and time is available.
Can I cancel or reschedule my reservation?
Unfortunately tickets are non-refundable. However, if you need to reschedule in the event of an emergency, please call at least 24 hours in advance and we will do our best to accommodate you but this cannot be guarenteed.
Can I book the escape room for a private party/corporate event?
Yes. We are happy to accommodate single room private experiences, multiple room events, and team competitions. Private events include exclusive use of the room/rooms, and can even be held outside of regular business hours. Please contact us and we will be happy to arrange a personalised event for your group.
Can I bring extra people?
Recommended group sizes have been prepared based on the square footage of the room and puzzles involved. On occasions, depending on circumstances we have been able to add an additional person to a room, but this does influence the game and limit the space available. Therefore we only take bookings for the number of people recommended, anything additional needs to be confirmed with us prior to a booking and is not guaranteed.
What happens if I arrive late?
It is recommended that players arrive 15-20 minutes prior to the scheduled time. In order to avoid disruptions once the game has begun, we cannot permit late arrivals. There are no refunds for late arrivals, so please plan accordingly.
How long does each event last?
In addition to the allotted time to play the game itself, players should expect a 5 - 10 minute briefing upon arrival to go over the rules of the game. Players are welcome to stay after the game has finished, there are refreshments available to purchase from our on site Daisy's Tea Room.
What should I bring with me?
All you need to bring are your wits. The answers to the clues, riddles and puzzles are all in the room, and players can escape the room using basic logic, deductive reasoning, communication and teamwork skills.
Can children participate?
Participants must be at least 10 years of age. Children under the age of 10, infants and toddlers will not be allowed in the room. Children ages 10-15 must be accompanied by an adult. Anyone under the age of 18 must have the disclaimer signed by their parent/legal guardian. We do not recommend the Horror Room for smaller children as it contains scary images and props. Parental discretion.
Are mobile phones permitted in the room?
The use of electronic devices (or any outside tools) is strictly prohibited and you will be immediately removed from the room if you attempt to use them. We have lockers available for any belongings which you will hold the key to until the game is over.
Are food and drinks allowed in the escape room?
Refreshments are available at our on site Daisy's Tea Rooms until 3pm, However, no, food or drinks are allowed in the escape room areas. In addition, it is recommended that alcoholic beverages are not consumed prior to participating in an escape room, as players will need all available brain power. We reserve the right to refuse entry to any players who appear intoxicated or under the influence of drugs.
Can I take photographs/videos?
Players are only permitted to take photographs/videos in the waiting room area, but not within the escape room itself. This policy ensures that the puzzles remain a mystery for all our future guests.
How can we get to you?
We are situated on the main A26, between Lewes and Uckfield. 1.5 miles North of Lewes. We are easily accessible by car (Plenty of free parking available on site). We can be reached as well on Brighton and Hove bus routes 29x, 29B and 29 stopping at 'Top of Clay Hill'.
Here at Encryption although we do not want to cause any panic, we do feel it’s sensible to take precautions regarding the Coronavirus. As a small independent business we rely on your custom and on helping us with the latest situation. Below is a list of what we're doing to help you (and us!) to stay healthy. Our staff number is minimal amount and all travel to work together, so are not in contact with many other people. Our staff have available anti bacterial gel for their and your own use, and of course you can bring your own for before and after the room. Boxes of tissues are also available, for your use. (Catch it, bin it, kill it.) All our bookings are private to you and your group only, so our staff are the only people you will come into contact with. We are constantly monitoring staff and will be sending them home if they show any symptoms. We will be wiping down all props and puzzles In-between games with anti-viral wipes. Constantly throughout the day we are spraying the rooms in general with an ani-bacterial spray. There is a constant exterior air flow around our whole games area. Cancellations? We have a no-refund and no-cancelation policy, however during this latest situation If you or one of your group becomes ill with the coronavirus, we can and will be willing to help you rebook your session at no extra cost. Please call us if you have any questions
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